Question 1

Is BazarMio free? How much does the premium plan cost?

Accepted Answer

BazarMio is free, forever. The free plan includes 1 inventory space and everything you need to run your business — no hidden fees. If you need more inventory slots, you can add them as a one-time purchase of $4.99 per slot. Your free data lives entirely on your phone, which means the app works even without internet. If you'd like cloud backup, sync across devices, and advanced analytics, Premium is available at $6.99/month.

Question 2

What's included in the free plan and what are its limits?

Accepted Answer

The free plan includes 1 inventory space and full access to all core features — adding products, recording sales, and viewing your reports. The only limitation is that your data stays on your phone and is not backed up to the cloud. This also means if you switch phones, your data won't transfer automatically.

Question 3

How do I upgrade to the premium plan?

Accepted Answer

Open the app and tap the settings icon on the home screen. From there, follow the steps to activate your Premium subscription. The process takes less than a minute.

Question 4

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel at any time. Go to Settings in the app and tap the subscription option — this will take you directly to Google Play where you can manage or cancel your subscription.

Question 5

How is the subscription charged — monthly or yearly?

Accepted Answer

Premium is billed monthly at $6.99/month through Google Play.

Question 6

What happens to my data if I cancel the premium plan?

Accepted Answer

Your data is always yours. If you cancel Premium, cloud sync is disabled but all your data remains safely stored on your phone. Nothing gets deleted.

Question 7

Is there a free trial for the premium plan?

Accepted Answer

We don't offer a free trial at this time. However, the free plan is fully functional and has no expiration — take as long as you need to decide.

Question 8

What payment methods do you accept?

Accepted Answer

Payments are processed through Google Play, so any payment method accepted by Google Play works — including debit cards, credit cards, and Google Pay.

Question 9

Where is my data stored — on my phone or in the cloud?

Accepted Answer

By default, all your data is stored privately on your phone. No data is sent anywhere without your knowledge. If you upgrade to Premium, you get the option to sync your data to the cloud — but this is always your choice, never automatic.

Question 10

Is my sales and inventory data secure?

Accepted Answer

Yes. On the free plan, your data lives entirely on your phone's internal storage — only you have access to it. On Premium, your data is synced to secure, encrypted cloud servers. We take your privacy seriously and access to your data is strictly limited to you.

Question 11

Does BazarMio sell or share my information with third parties?

Accepted Answer

Never. Your data belongs to you and you alone. BazarMio does not sell, share, or give access to your information to any third party — period.

Question 12

Can I export or download all my data?

Accepted Answer

Yes, exporting your sales and inventory reports is available on the Premium plan. Exports are available as CSV files, making it easy to open them in Excel or Google Sheets.

Question 13

What happens to my data if I delete the app?

Accepted Answer

If you delete the app on the free plan, all your data is permanently deleted with it — so make sure to export anything important beforehand. If you're on Premium and have synced your data to the cloud, your data remains safe and can be restored when you reinstall the app.

Question 14

Does the app work without internet?

Accepted Answer

Yes, always. BazarMio is built to work fully offline — record sales, manage inventory, and view your reports without needing a connection. Internet is only needed if you choose to sync your data to the cloud on Premium.

Question 15

How do I request permanent deletion of my data?

Accepted Answer

On the free plan, simply deleting the app removes all your data from your device. If you're on Premium and want your cloud data permanently deleted, reach out to us at support@bazarmio.com and we'll take care of it promptly.

Question 16

How do I create a BazarMio account?

Accepted Answer

Getting started is simple. Open the app, tap Get Started, and enter your phone number. From there you'll be guided to create your first inventory and add your products — the whole setup takes just a few minutes.

Question 17

I forgot my PIN — how do I recover it?

Accepted Answer

On the free plan, no PIN is needed — your phone number is all you need to log in. On Premium, if you forget your PIN, tap the Forgot PIN link on the login screen. You'll be asked for your email address and we'll send you a one-time code to reset it.

Question 18

Can I use the same account on multiple phones?

Accepted Answer

On Premium, yes — simply log in with your credentials on any device and your data will sync automatically. On the free plan, each phone has its own separate account and data. If you log into a second phone on the free plan, it will start as a fresh empty account — your original data stays safely on your first device.

Question 19

How do I change my phone number or email address?

Accepted Answer

To change your phone number, go to the login screen and request a number change — a one-time code will be sent to your registered email to verify the update. To change your email address, go to your Profile screen while logged in and edit it directly from there.

Question 20

How do I delete my account?

Accepted Answer

On the free plan, simply deleting the app removes all your data from your device. If you're on Premium and want your cloud data permanently deleted, reach out to us at support@bazarmio.com and we'll take care of it promptly.

Question 21

Can I have multiple users or employees on the same account?

Accepted Answer

Right now, multiple people can access the same account by sharing login credentials. A dedicated multi-user system with individual employee logins is on our roadmap — we'll announce it when it's ready.

Question 22

What is an inventory and how many can I have on the free plan?

Accepted Answer

An inventory is like a virtual shelf where all your products live — just like organizing products in a real store. On the free plan you get 1 inventory. When you upgrade to Premium, you receive 1 additional inventory slot as part of your plan — and that extra slot stays with you even if you cancel your subscription.

Question 23

How do I contact the support team?

Accepted Answer

You can reach us anytime at support@bazarmio.com. We're a small team building something we care about, and we read every message.

Question 24

What are your support hours?

Accepted Answer

We don't have set support hours yet, but we aim to respond to every email within 24–48 hours. We appreciate your patience as we grow.

Question 25

The app isn't loading or is acting up — what do I do?

Accepted Answer

First, try closing the app completely and reopening it. If the issue continues, try restarting your phone. Still having trouble? Email us at support@bazarmio.com with a short description of what's happening and we'll help you sort it out. A built-in feedback form is also on the way so you'll be able to report issues directly from the app.

Question 26

I recorded a sale by mistake — can I undo it?

Accepted Answer

Yes. Go to the Sales screen, select the sale in question, and void it. Your inventory will be automatically restored as if the sale never happened.

Question 27

How do I report a bug or technical issue?

Accepted Answer

Email us at support@bazarmio.com with a description of the issue and, if possible, the steps that led to it. Screenshots are always helpful. We take every report seriously and use them to make the app better for everyone.

Question 28

Are there tutorials or videos to learn how to use the app?

Accepted Answer

Not yet, but it's something we're actively planning. In the meantime, if you get stuck on anything, don't hesitate to email us at support@bazarmio.com — we're happy to walk you through it.

Question 29

I lost my phone — how do I recover my account?

Accepted Answer

If you were on the free plan, unfortunately your data is stored only on your device and cannot be recovered remotely. We know that's tough, and we're sorry. When you're back up and running, BazarMio will be ready for you. If you'd like to make sure this never happens again, upgrading to Premium automatically backs up your data to the cloud — so switching phones or losing one never means losing your business data.

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